What should I do if I lose my transfer information?
Contact the service's customer support immediately so they can assist you.
You may be required to provide personal information and the transfer number.
Will the recipient in Mali need identification to receive money from Germany?
Yes. If you're sending money from Germany to Mali for cash pickup, the recipient in Mali must show a valid ID and sometimes the transaction number. This helps ensure that money sent from Germany is securely delivered in Mali.
Are there limits on how much I can transfer?
Yes, each service has its own limits on the transfer amount.
You can find information about the limits on the service's website or app.
Can I send money from Germany to Mali on weekends or holidays?
Yes, you can initiate a transfer from Germany to Mali anytime, including weekends and public holidays. However, depending on the service, delivery to Mali may be delayed until the next business day, especially for bank transfers.
