What should I do if I lose my transfer information?
Contact the service's customer support immediately so they can assist you.
You may be required to provide personal information and the transfer number.
Can I cancel a money transfer from Myanmar to The Philippines after it's sent?
Yes, in most cases, you can cancel a money transfer from Myanmar to The Philippines if the funds haven't yet been received in The Philippines. To do so, contact the provider's support team in Myanmar or use their app/website. Keep in mind that some services may charge a cancellation fee for transfers between Myanmar and The Philippines.
Can I track the status of my transfer?
Yes, most services provide a way to track the status of your transfer online or through a mobile app.
You will be provided with a tracking number that can be used to check the transfer status on the service's website or app.
Will the recipient in The Philippines need identification to receive money from Myanmar?
Yes. If you're sending money from Myanmar to The Philippines for cash pickup, the recipient in The Philippines must show a valid ID and sometimes the transaction number. This helps ensure that money sent from Myanmar is securely delivered in The Philippines.
